IS

Ply, Janet K.

Topic Weight Topic Terms
0.252 job employees satisfaction work role turnover employee organizations organizational information ambiguity characteristics personnel stress professionals
0.159 level levels higher patterns activity results structures lower evolution significant analysis degree data discussed implications
0.157 software development process performance agile processes developers response tailoring activities specific requirements teams quality improvement
0.144 perceptions attitudes research study impacts importance perceived theory results perceptual perceive perception impact relationships basis

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Moore, Jo Ellen 1 Thatcher, Jason Bennett 1 Williams, Clay K. 1
CMM 1 cynicism 1 control theory 1 IS professionals 1
job satisfaction 1 professional efficacy 1 role conflict 1 role ambiguity 1
Software process improvement 1 work overload 1

Articles (1)

IS EMPLOYEE ATTITUDES AND PERCEPTIONS AT VARYING LEVELS OF SOFTWARE PROCESS MATURITY. (MIS Quarterly, 2012)
Authors: Abstract:
    Taking a control theory view of software process innovation, we tested prevalent beliefs regarding software process maturity and Information Systems employee attitudes and perceptions by surveying 736 IS professionals in 10 organizations at varying levels of the CMM (capability maturity model). Although anecdotal reports and the scant empirical studies to date suggest job attitudes and perceptions are more positive for employees in organizations at higher levels of software process maturity, we found evidence of a more complex picture. While our data supported expectations that role conflict and perceived work overload were lower for IS professionals in organizations at a level of maturity where software process behavioral controls are implemented, other results were not fully in line with prevalent beliefs. Most notably, IS workers reported significantly lower professional efficacy and lower job satisfaction in organizations at CMM Level 3, where behavioral controls are the dominant form of formal control, than in organizations at Level 1, which is relatively free of formal controls. Some anticipated positive attitudes and perceptions surfaced in organizations at the highest rungs of software process maturity (CMM Levels 4/5), where the established behavioral controls are supplemented by substantial outcome controls, as IS professionals reported lower role ambiguity and higher job satisfaction than did their counterparts in organizations at CMM Level 3.